ACB365 Privacy Policy — How Your Data Is Protected

1Introduction and purpose

ACB365 (acb365.im) is an internationally recognized online betting and gaming platform. We believe that trust is the foundation of any reliable platform — and transparency is the first step to earning that trust, especially when it comes to your personal data.

This privacy policy has been written in plain, clear language with Bangladesh users in mind. Please read it carefully before using any ACB365 service. By using the platform, you are considered to have accepted this privacy policy.

This policy applies to:

• Applies to users of the ACB365 website (acb365.im) and mobile app
• Applies to both registered members and guests
• For Users Who Contact Customer Support
• For participants in any promotional activity

2What Information We Collect

ACB365 only collects data that is strictly necessary. We do not collect anything beyond that. See the table below for details:

Automatically Collected Information

When you visit ACB365, certain information is collected automatically — including cookies, log files, and web beacon data. This is used to improve site performance and ensure security.

3How Your Data Is Used

ACB365 uses your information for specific purposes, each with a lawful basis:

• Account management: Your data is used to create, maintain, and secure your account. This is a contractual necessity.
• Identity Verification (KYC): Age and identity verification is carried out in accordance with international law. This is a legal requirement.
• Payment Processing: Payment information is used to process deposits and withdrawals securely.
• Customer Support: Your information is needed to resolve issues and answer your questions.
• Security & Fraud Prevention: Your data is analyzed to detect suspicious activity and keep your account secure.
• Personalised Experience: Recommendations and offers are tailored to your preferences and usage patterns.
• Legal Compliance: Data is retained to meet regulatory requirements and fulfil legal obligations.
• Marketing communications: With your consent, promotional emails or SMS may be sent to you. You can opt out at any time.

4Is information shared with third parties

ACB365 does not sell your data. However, limited information may be shared in certain specific circumstances:

• Payment provider: Financial details necessary to process transactions via bKash, Nagad, Rocket, or other payment gateways are shared with those providers.
• KYC Partner: Trusted and regulated third-party services may be used for identity verification.
• Law Enforcement: We may be required to disclose information to authorities under a court order or legal obligation.
• Technology Service Provider: Limited data is required for hosting, analytics, and cybersecurity services. These partners are bound by strict confidentiality agreements.
• Business Transfer: If ACB365 changes ownership, your data may be transferred to the new owner — however, the same privacy policy will remain in effect.

5Cookie Policy

The ACB365 website and app use various types of cookies — small text files stored on your device.

Cookie types and purposes

• Essential Cookies: These cookies are essential to maintain your login session and ensure security. They cannot be disabled.
• Performance Cookies: Used to monitor site performance. This data is anonymised.
• Functionality cookies: Helps remember your preferred language, time zone, and similar settings.
• Targeting Cookies: Used to show you relevant ads based on your interests. You can opt out at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

6How Long We Retain Your Data

ACB365 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration your account is active, and for a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: A minimum of 7 years, as required by international financial regulations.
• KYC documents: Five years from the date of verification, or as required by law.
• Customer Support Contact: 3 years after last contact.
• Cookies & Browsing Data: Typically between 90 days and 1 year.
• Marketing Preferences: Until you opt out.

Once the retention period expires, data is securely deleted or anonymized.

7Your Privacy Rights

As an ACB365 member, you have several important rights regarding your personal data:

8Data Security Measures

ACB365 uses industry-leading technology to protect your data. Our security framework includes:

• SSL/TLS encryption: All data transmission on the site is secured with 256-bit SSL encryption.
• Database Encryption: All sensitive data stored on our systems is kept in encrypted format.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced network security measures are in place to protect against cyber attacks.
• Regular Security Audits: Independent security experts conduct regular audits of ACB365's systems.
• Staff Training: All staff with access to data management systems undergo rigorous security training.
• Data Breach Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

9Children's privacy

ACB365 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• If a minor creates an account using false information and this comes to our attention, the account will be closed immediately and all associated data will be deleted.
• If you have concerns, parents or guardians can reach us at support@acb365.im.

10Contact & Complaints

For any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@acb365.im
• Response Time: Usually within 1–3 business days
• Language: You can reach us in both Bangla and English

If you believe we have violated your privacy rights, please contact us directly first. We are committed to resolving issues promptly. If the matter remains unresolved, you may also file a complaint with the relevant regulatory authority.